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Are you a student looking for help with Connect? Visit the Student Connect Support Page 

Access Instructor Tools and Course Resources

Tools and Course Resources

  • Getting Help with Connect

    Whether you need step-by-step instructions or access to technical support, you'll learn the fastest and easiest way to get help with your Connect course.

    Getting Help with Connect
  • eBook Overview

    Discover how the Connect eBook helps students read more efficiently and study more effectively. In this overview, you will learn how to use the features of the Connect eBook.

    eBook Overview
  • Class Start Readiness

    Follow along to see how the Connect Course Readiness Checklist ensures your course is set up for success. You'll learn more about how to register your students, whether using Connect with your LMS or independently. Also, we'll show you to access additional resources.

    Class Start Readiness
  • The McGraw Hill AI Reader

    McGraw-Hill's AI Reader provides students with an embedded generative AI learning tool that creates a more flexible learning environment to drive meaningful engagements and a deeper conceptual understanding of your course content.

    The McGraw Hill AI Reader

Polling Resources

Media Services

  • Media Services Overview

    Here you will find an overview of the Media Resources feature within Connect. Utilizing Media Services you can record lectures and share other various media with your students in a variety of ways.

    Media Services Overview
  • Creating a Media Assignment

    Connect Media Assignments help ensure students view recorded lecture material. These resources will show you how to use the "Create your own question" functionality in Connect to assign media.

    Creating a Media Assignment
  • How to Change your Microphone or Webcam

    While most laptops have built-in microphones and webcams, some may opt to use an external device for improved quality or convenience. These resources will show you how to change to a different microphone or webcam when utilizing Connect Media Services.

    How to Change your Microphone or Webcam
  • How to Record or Upload New Media

    This resource will provide tips as well as walk through the steps required when both recording media and uploading media to your Connect course.

    How to Record or Upload New Media
  • How to Share Media with Students

    Learn about the various ways to share media with your students - through the Class Media link, as a web activity or through your LMS.

    How to Share Media with Students

Want to chat? Our team is available to help.

Tech Support Representatives

Visit the Tech Online Support Center or contact us below:

Email & Live Chat:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hours EST
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM EST
Monday-Thursday: 8:00 AM to 1:00 AM EST
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

 Phone: (800) 331-5094
 Online: Submit a Support Request
 Chat: Chat with a Representative

You Don’t Have to Do it Alone

Instructors, get personalized 1-to-1 support from our implementation team.

Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.

Get Started 

 

Find Your Sales Rep

Looking for new course materials, need a desk copy, or want to talk about new McGraw Hill products? Locate contact information for your McGraw Hill sales representative.

Find My Rep 

Customer Service Team

Contact customer service for questions regarding pricing, orders, shipping, or returns.

 

Visit the Customer Service Online Support Center or contact us below:

Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET

 Phone: (800) 338-3987
 Fax: (800) 953-8691

By Mail:
McGraw Hill
P.O. Box 182605
Columbus, OH 43218